Professional Experience

Customer Retention Specialist - Sky UK

November 2022 - August 2024, Glasgow, UK

- Collaborated closely with the Loyalty Stay Team to spearhead and implement highly successful customer retention strategies during inbound interactions with existing sky VIP customers.

- Demonstrated exceptional skill in identifying and capitalizing on buying signals, leveraging strong customer relationships to effectively upsell and promote diverse Sky umbrella products.

- Employed a keen understanding of customer trends to optimize sales outcomes, achieving an impressive 84% customer retention rate and boosting sales conversions by 26%.

- Proficiently utilized Salesforce CRM tools to meticulously analyze key performance indicators (KPIs) of the team, driving continuous development and enhancing operational efficiency.

Head of Marketing and Operations - Above Zenith

November 2019 - August 2022, Bangalore, India

- Spearheaded pivotal transformations within the organization and played a central role in critical decision-making processes related to business development.

- Orchestrated the conception, development, and successful execution of multiple marketing growth strategies across both digital and traditional channels, resulting in heightened product sales and substantial revenue expansion.

- Demonstrated adept leadership by meticulously coordinating and overseeing outdoor experiential events, specifically star gazing camps, as an integral component of our service portfolio.

- Acquired vital seed funding for the company by forging strategic connections and fostering collaboration with investors and key stakeholders.

- Systematically organized and optimized business operations to enhance overall efficiency and facilitate the attainment of project deadlines.

Business Development Executive - Agratha Kreeda Pvt Ltd.

July 2018 - June 2019, Bangalore, India

- Conducted comprehensive market research to discern prospective clientele and effectively promoted the
company's services.

- Assumed responsibility for delivering comprehensive end-to-end client support while orchestrating
team-building activities.

- Plan and allocate resources effectively, ensuring that marketing activities are well-supported and executed within budget constraints. Manage timelines and coordinate with vendors and partners as necessary.

- Assist in the creation and planning of marketing campaigns, ensuring they are innovative, data-driven, and aligned with overall marketing strategy. Outline campaign objectives, target audiences, key messages, and timelines.

Prithvi S Sanketh

sanketprithvi@gmail.com | +919663955324 | Bangalore, India